Frequently Asked Questions

🚚 Shipping

How long does it take to receive my order?

We deliver throughout Italy in 5–8 working days from order confirmation. You will receive an email with the tracking code as soon as the package is shipped.

Is shipping free?

Yes! Shipping is free on all orders in Italy, with no minimum spend.

Can I track my order?

Absolutely. You will receive an email with the tracking link as soon as your order is shipped. You can follow the delivery in real time.

🔄 Returns and Refunds

Can I return a product?

Yes, you have 30 days from receipt of the order to return the product if you are not satisfied. The product must be in its original condition and in its original packaging.

How does the refund work?

Once we receive the return and verify the condition of the product, we process the refund within 5–7 working days to the same payment method used.

Who pays for return shipping?

In case of a defective product or an error on our part, return shipping costs are at our expense. For returns due to a change of mind, the costs are borne by the customer.

✅ Products and Warranty

Are the products guaranteed?

Yes, all RendTronics products are covered by a 30-day money-back guarantee. In case of manufacturing defects, we will replace or fully refund the product.

Are the products original?

Yes, we personally select and test each product before putting it up for sale. We only sell products that meet our quality standards.

How do I choose the right product?

Each product page contains detailed descriptions, technical specifications, and package contents. If you have any doubts, contact us and we will help you choose.

💳 Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), PayPal, and other secure methods available at checkout.

Is payment secure?

Yes, all transactions are protected with SSL encryption. Your payment details are never stored on our servers.

📞 Support

How can I contact you?

You can contact us via the Contact page or by writing directly to support@rendtronics.com. We respond within 24 business hours.